Privacy notice.

Information we collect

When you submit an enquiry, we collect the details you provide, such as your name, telephone number, email address, town, enquiry type and message. For paid Parent Workshop registrations, Family Matching Profiles and Nanny Training applications, we collect the mobile-money number used for payment and record the payment reference, amount, network and confirmation time. A Nanny Training application includes personal and education information, work and childcare experience, availability, two character referees, declarations, a copy of the applicant's NRC and a Grade 12 certificate or statement of results. A Family Matching Profile includes information about children's ages, care needs and routines, household arrangements, employment terms and matching preferences. We ask families not to include children's names at this stage.

How we use it

We use this information to respond to enquiries, assess training applications, contact referees, administer selection, assess family childcare needs, consider suitable matches, arrange follow-up and maintain a record of communication. If you select WhatsApp and give consent, an authorised Gate Beautiful administrator may contact you at the number provided. We do not sell submitted information.

How it is stored and shared

Submissions are stored in a protected Supabase database. NRC and Grade 12 documents are stored in private Supabase Storage and can be opened only by authorised administrators through short-lived links. Document access is recorded in the administrator activity log. Lenco processes mobile-money payments and returns payment status information. Resend processes automatic acknowledgement and administrator notification emails. Administrator replies are sent from the organisation's normal email or WhatsApp accounts. We do not share submitted information with third parties for their own marketing.

How long we keep it

Active enquiries and profiles are kept while we provide the requested service. Once a record is archived, it is eligible for secure deletion after 365 days. We may retain a record for longer where it is needed to resolve an active matter or meet a legal obligation.

Your choices

You may ask for a copy of your submitted information, or ask us to correct or delete it, subject to information we must retain. Contact us at hello@gatebeautifulwork.com.

Security and updates

We use access controls, server-only credentials and an administrator activity log to protect and account for access to submitted information. No online service can guarantee absolute security. We may update this notice as the website or our services change.

Last updated: 26 September 2026.